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WHEN WILL MY ORDER SHIP?

Please Refer to The “USUALLY SHIPS WITHIN” Section of The Product(s) You Ordered. This Is the Time It Typically Takes Before Your Item Will Ship. Some Products Are Made to Order and Take Additional Time Before They Can Be Shipped. All Times Listed Are for The Business Days of Monday-Friday and We Do Not Ship Orders on Weekends or Holidays. For Example, if You Place an Order on Friday Before Noon CST for A Product that Usually Ships Within 2-3 Days, It Will Typically Ship the Following Tuesday or Wednesday.

IS THIS THE RIGHT SIZE, DOES IT FIT MY BIKE?

Please Take the Time to Read the Descriptions. Most Phone Calls and Emails with Questions Are Answered by Simply Reading What Is Already in Front of You. when You Call Us, the First Thing We Do Is Go to The Product on The Website.

I HAVE PRODUCT QUESTIONS, WHO CAN HELP?

The Best Way for Us to Help You Is Through Email. It Allows Us to Be More Efficient and Keep Track of The Details for Follow-up Questions.

WHAT LENGTH SPRINGER FRONT END DO I NEED?

The Only Way We Can Help You with This Is if You Provide Us with the Measurements from The Diagram Located in The Springer Pictures. It’s the Only Way for Us to Calculate the Correct Length for The Perfect Fit. Email the Measurements Yo Us with The Springer Info You Would Like and We Will Be Happy to Help.

HOW DO I CHECK THE STATUS OF MY ORDER?

If You Received an Order Confirmation Email, Your Order Was Accepted and Is Now in The “Processing” State. when Your Order Is Ready to Ship You Will Receive Another Email Marked as “completed” and It Will Include Tracking Information. if You Did Not Receive a Confirmation Email, Check Your Spam/Junk Mail Before Reaching out To Us. Occasionally Customers Will Enter Email Addresses Incorrectly. Simply Send Us an Email and We Will Lookup The Order by Your Name and Make Any Changes Necessary.

WHAT’S “ORDER NOTES” DURING CHECKOUT?

Here, You Can Enter Specific Details Relating to Your Order that May Help Us. Maybe You Want to Make Sure It’s the Correct Product for Your Application. We Try and Monitor All Notes and We Will Reach out And Let You Know if Something Doesn’t Look Correct. Sometimes We May Ask You to Include Information Here for Custom Requirements Too.

WHY IS MY SHIPPING RATE HIGHER THAN EXPECTED?

The Rates Shown in The Shipping Calculator Are the Negotiated/discounted Rates that Are Given to Us from FedEx, UPS and USPS. We Have No Control Over What They Charge and We Cannot Make Changes to The Rates Shown. All Prices Are Based on Weights, Dimensions and Destination. Some Items Are Subject to Dimensional Weight Due to The Size of The Box, Even Though the Contents Do Not Weigh Much. We Do Not Charge for Packaging or Handling to Keep Costs as Low as Possible.

WHICH SHIPPING SERVICE SHOULD I CHOOSE?

When It Comes to Shipping, You Get What You Pay For. The Cheapest Rate Is Not Always the Best Option. FedEx and UPS Have Great Tracking Information and They Are Leaders in On-Time Deliveries. This Is Especially True for International Shipments. Although Sometimes Cheaper, USPS Is Considerably Slower for International and Has Extremely Poor Tracking Information for Most Shipments.

CAN I RETURN A PRODUCT?

Yes, We Accept Returns and More Details Can Be Found Here: Return and Refund Policy

For All Other Questions and Concerns, Please Send Us a Quick Message and We Will Be Happy to Help at Our Earliest Convenience. Email Us Here: info@fuelrow.com

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